Terms & Conditions

These Terms & Conditions ("Agreement") govern the relationship between Yes Dental ("Laboratory", "we", "us", or "our"), operating from our registered manufacturing facility at Plot No. 28, Amolik Industrial Area (NIT), Faridabad, Haryana, 121001, and the licensed dental professional, dental clinic, hospital, or commercial laboratory partner ("Client", "Dentist", "User", or "you") utilizing our custom dental restoration manufacturing services, website (www.yesdental.in), and digital case management portals.

By submitting clinical case instructions, physical impressions, or digital scan files (STL, PLY, OBJ), or by utilizing our online payment facilities, you acknowledge that you have read, understood, and agreed to be legally bound by this Agreement.

1. Scope of Service & Clinical Prescriptions

Yes Dental operates exclusively as a custom dental manufacturing laboratory and CAD/CAM milling center. We manufacture medical dental prostheses—including zirconia crowns, PFM restorations, e.max all-ceramic units, implant abutments, full-arch hybrid restorations, and dentures—strictly upon the written or digital prescription of a licensed dental clinician.

• Clinical Responsibility: The prescribing clinician remains solely responsible for patient oral diagnosis, tooth preparation clearance, margin clarity, soft tissue management, bite registration, and final clinical seating.
• Case Assessment: Yes Dental reserves the right to hold production and contact the prescribing clinic if an impression or digital scan demonstrates indistinct preparation margins, insufficient occlusal clearance, or bite distortion.

2. Custom Manufacturing & Cancellation Policy

Because all dental prosthetics fabricated by Yes Dental are custom-manufactured to unique patient anatomical specifications, standard retail return or exchange laws do not apply.

• Cancellation Window: A case may only be cancelled by the prescribing clinic prior to the commencement of digital CAD nesting or material milling/casting (typically within 2 to 4 hours of digital case intake).
• Non-Cancellable Cases: Once milling, laser-sintering, or high-temperature sintering of a custom restoration has begun, the order cannot be cancelled, and the clinic remains responsible for the full fabrication charges.

3. Remake & Product Warranty Terms

Yes Dental stands firmly behind the structural integrity and precision fit of our restorations. Selected zirconia and premium restorations are accompanied by an authentic, serial-tracked warranty card covering the restoration against material fracture or delamination for periods ranging from 5 to 15 years depending on the material tier selected.

A. Conditions for Remake at No Charge:

• A structural defect, core crack, or material failure occurring under normal clinical masticatory use within the active warranty period.
• A marginal fit discrepancy attributable to a lab manufacturing or CAD milling deviation from the approved model or digital scan.
• The original restoration, original working model/scan, and the authentic warranty card must be returned to Yes Dental for quality evaluation.

B. Situations Incurring Standard Remake Charges:

• A change in the original prescription, including a change of tooth shade, material series, or tooth preparation design after production has been completed.
• A remake necessitated by a new impression or new scan showing an altered tooth preparation, modified margins, or re-prepped abutments.
• Restorations requested to be fabricated against the technical advice of our lab team (e.g., cases where the clinician authorized proceeding despite verified insufficient occlusal clearance).
• Biological failures, periodontal progression, secondary caries, clinical abutment fractures, or patient trauma.

4. Billing, Invoicing & Online Payments

Clinics may settle lab accounts, monthly statements, or advance case fees through authorized online payment gateways, UPI, Net Banking, or commercial credit/debit cards integrated into our billing portals.

• Payment Obligations: Invoices are due and payable in accordance with the commercial credit terms agreed upon account creation. Outstanding balances beyond agreed terms may result in temporary production holds on pending cases.
• Online Transaction Security: All digital transactions are processed through encrypted, RBI-compliant third-party payment gateways. Yes Dental does not store raw payment card numbers or banking passwords on its servers.
• Duplicate Transactions / Session Timeouts: In the event of a network disruption or server timeout where your bank account is debited but the payment confirmation is not displayed, please verify with your bank and notify our billing desk (info@yesdental.in) before initiating a second payment. Confirmed duplicate charges will be refunded directly to the originating payment source.
• Chargebacks: In the event of any billing dispute, the Client agrees to first contact Yes Dental's accounts department to reconcile statements before initiating a formal chargeback with their card-issuing bank.

5. Logistics, Delivery & Transit

• Delhi NCR Clinic Logistics: We provide direct courier collection and delivery of physical impressions and finished cases across Faridabad, Delhi, Gurgaon, Noida, and Ghaziabad with standard 24–48 hour turnaround.
• Pan-India Express Logistics: Cases dispatched outside Delhi NCR are shipped via reputed domestic express courier services. While we guarantee lab dispatch timelines, Yes Dental is not liable for delivery delays caused by severe weather, force majeure, or courier transit disruptions.
• Inspection on Arrival: Clinics must inspect all delivery containers upon arrival. Any transit damage or missing components must be reported within 48 hours of delivery.

6. Limitation of Clinical Liability

Yes Dental is a dental manufacturing facility, not a licensed healthcare provider. We do not practice dentistry or render direct medical advice to patients.

• Our total liability for any claim, defect, or remake arising from a custom restoration shall be strictly limited to the repair, remake, or credit of the laboratory fabrication fee charged for that specific case.
• Under no circumstances shall Yes Dental, its directors, or its technicians be held liable for any indirect, incidental, or consequential damages, including patient clinical chair time, travel costs, surgical fees, or loss of practice revenue.

7. Intellectual Property & Portal Security

All proprietary CAD/CAM design templates, software configurations, technical guides, logos, and website materials published on www.yesdental.in remain the exclusive intellectual property of Yes Dental.

Clients are responsible for maintaining the confidentiality of their digital case portal credentials and assume responsibility for all case orders submitted under their account.

8. Governing Law & Dispute Jurisdiction

This Agreement and all commercial transactions between Yes Dental and the Client shall be governed by and construed in accordance with the laws of India.

In the event of any legal dispute, claim, or proceeding arising out of or relating to this Agreement, the parties mutually agree that the competent Courts of Faridabad, Haryana, India shall have exclusive legal jurisdiction.

9. Contact & Accounts Desk

For inquiries regarding monthly billing statements, online payment reconciliations, warranty verifications, or technical case submissions, please contact our administrative team: