Privacy Policy

At Yes Dental ("we", "us", "our"), operating through our manufacturing facility at Plot No. 28, Amolik Industrial Area (NIT), Faridabad, Haryana, we prioritize the confidentiality, security, and privacy of the dental professionals, clinics, hospitals, and lab partners who utilize our website (www.yesdental.in) and digital case portals.

This Privacy Policy outlines how we collect, process, manage, and safeguard information provided by clinicians during case inquiries, lab registrations, digital scan submissions, and prosthetic manufacturing workflows. By accessing our website or submitting dental cases, you consent to the data practices described herein.

1. Information We Collect

Because Yes Dental operates as a business-to-business (B2B) dental laboratory, the information we collect falls into two distinct categories: Practitioner/Clinic Account Information and Clinical Case Data.

A. Clinic & Practitioner Information

• Contact Credentials: Full name of the clinician, dental clinic/hospital name, registered billing address, clinic dispatch address, email address, and contact numbers.
• Commercial Details: GSTIN number, state license details (where required for tax verification), and transaction/invoicing records.
• Digital Account Data: Username, login credentials, and communication logs created when accessing our digital lab portal (CaseFlow).

B. Clinical Case & Restoration Specifications

• Digital Impressions & Scans: Open intraoral scan files (STL, PLY, OBJ), CBCT DICOM files for implant planning, digital bite registrations, and facial/shade photographs.
• Prescription Data: Tooth number, restoration material selection (monolithic zirconia, multilayer, PFM, e.max, implants, dentures), shade selections (VITA Classical or 3D-Master), and margin/occlusal instructions.
• Patient Privacy Standard: We actively encourage prescribing clinicians to identify clinical files using patient initials or clinic case reference numbers rather than full patient personal identities.

C. Technical & Browsing Data

When you browse our website, we may collect non-identifiable technical data including your IP address, browser type, operating system, pages visited, and session duration to ensure server stability and improve navigational performance.

2. How We Use Collected Information

Yes Dental processes collected data solely for valid commercial and dental manufacturing purposes:

• CAD/CAM Fabrication: Designing, milling, sintering, and inspecting custom crowns, bridges, dentures, and implant prosthetics according to your clinical prescription.
• Logistics & Delivery: Scheduling local physical impression pickups across Delhi NCR and managing express Pan-India courier deliveries.
• Account Administration: Generating tax invoices, warranty certification cards, order status notifications, and case design approvals.
• Clinical Communication: Contacting your practice via phone, email, or WhatsApp to clarify margins, shade selections, or scan clearances before production starts.
• Legal & Security: Complying with statutory tax laws, preventing fraudulent access, and enforcing our terms of service.

3. Confidentiality of Clinical Data & Patient Scans

We treat all digital scans, radiographs, clinical photographs, and prescriptions transmitted to us with strict clinical confidentiality.

• Digital case files are accessible only by authorized CAD designers, certified lab technicians, and senior quality control supervisors directly involved in the fabrication of the case.
• Clinical files and scan data are never sold, rented, monetized, or shared with third-party advertising networks.
• Case photographs are used for clinical shade matching and technical verification only. We never publish patient clinical images publicly without the express written authorization of the treating clinician.

4. Information Sharing & Third-Party Disclosures

We do not disclose your personal or clinic data to third parties, except in the limited operational circumstances detailed below:

• Logistics & Courier Partners: Sharing recipient clinic names, addresses, and contact numbers with contracted domestic couriers to ensure timely case dispatch.
• Technology Infrastructure: Secure cloud servers hosting our case management systems, bound by strict non-disclosure and data protection contracts.
• Legal Mandates: Where disclosure is required by law, court order, or governmental regulatory authorities under the Information Technology Act, 2000.
• Business Reorganization: In the event of a merger, acquisition, or restructuring of Yes Dental, customer account records may transfer to the successor entity under terms identical to this policy.

5. Cookies and Tracking Technologies

Our website uses standard cookies (small text files saved on your browser) to ensure core navigation functions, maintain user preferences, and analyze aggregate traffic trends.

• Session Cookies: Temporary cookies that expire once you close your browser, used to remember your active session.
• Analytical Cookies: Aggregated, anonymized traffic measurement tools (such as Google Analytics) to help us understand which pages and product catalogs require optimization.

You have the freedom to accept or decline cookies through your browser settings. Declining cookies will not prevent you from browsing our educational product catalogs.

6. Data Security & Storage Practices

Yes Dental implements robust administrative, technical, and physical safeguards at our Faridabad facility to protect digital and physical records against unauthorized access, loss, or alteration:

• Encrypted SSL/TLS connections across all website pages and portal login endpoints.
• Restricted internal access controls permitting only verified CAD/CAM production personnel to handle case files.
• Encrypted cloud server storage with routine automated security patching and firewall audits.

7. Your Rights & Data Retention

Dental clinics and practitioners registered with Yes Dental have the right to inspect, correct, or request the deletion of their personal contact details from our active communication databases.

Digital case files and warranty records are retained for a minimum period corresponding to the authentic product warranty (5 to 15 years depending on the material series) to facilitate remakes, clinical follow-ups, and serial warranty validations.

8. Policy Updates

Yes Dental reserves the right to update or modify this Privacy Policy periodically to reflect technological advancements, operational enhancements, or statutory legal requirements. Any modifications will be posted immediately to this URL with an updated effective date.